1. Introduction

Welcome to Lhasa's Privacy Policy. At Lhasa, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and protect your data as you engage with our services. Please take the time to review this policy carefully.

Lhasa is a SaaS company that provides a platform for retailers to increase foot traffic to their physical stores through the high-quality display of their catalogs on the Google platform. This is achieved through integration with our application. When local consumers search for a specific product near them ("near me") on Google, they can discover our client's stores, which utilize our application. They can then confirm product availability through secure and confidential chat conversations.

Upon confirming product availability, consumers can proceed with a secure online checkout, where their payment information is protected by our partner, Stripe, which holds PCI certification for payments. This ensures that the product is reserved for in-store pickup at the customer's convenience. Customers receive order confirmation emails, and their data is safeguarded by information security laws.

After visiting the store and picking up their reserved product, customers are encouraged to leave reviews on Google My Business, benefiting the store's reputation and visibility. This entire process involves the use of customer registration and payment data, as wel as store data for transactions.

2. Personal Information We Collect

2.1. Information you provide to us

We collect data that you voluntarily provide to us, such as your name, contact information, and payment details. This information is necessary to facilitate secure transactions and provide you with the services you request.

2.2. Automatic data collection

We also collect certain data automatically, including but not limited to your device information, IP address, and browsing behavior. This helps us improve our services and provide a personalized experience.

2.3. User comments and content

Any comments or content you submit, such as reviews or messages, may be collected and used to enhance our services and improve user experiences.

2.4. Information from other sources

In some cases, we may collect data from third-party sources to enhance our understanding of user preferences and improve our services.

3. Types of Information

The types of information we collect include personal details, contact information, payment information, device information, and user-generated content.

4. How We Use Personal Information

We use your personal information to provide, maintain, and improve our services, including facilitating secure transactions, enhancing user experiences, and encouraging customer reviews to benefit our clients.

4.1. In mails and contact forms

We may use your contact information to communicate with you, respond to inquiries, and provide customer support.

5. Price and Taxes

We may collect and use pricing and tax information as required for transactions and to comply with legal and financial regulations.

6. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or use personal information from minors.

7. Data Shared with Third Parties

We may share data with third-party partners, such as Stripe for payment processing, solely for the purpose of providing our services. We do not sell or share your data for marketing purposes.

8. Security Measures

We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security audits.

9. Changes in the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at legal@lhasa.com.br